Marleen de Smet

1. Community
2. Feedback - Ticketing System (Support)
3. Allow customers to set ticket to solved in email notification

Hi Nicolas Feller,  I'm a bit late to the party but I would like to understand more about your solution. If I understand this correctly the button will lead the customer to a website/form en there ...

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• Marleen de Smet
• Created February 10, 2023 13:06
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Enabling use of Light Agents in Triggers

We need this feature as well. Since light agents forward e-mails to our CS mail adresses we would like the ticket to re-open as soon as an e-mail has been received. Light agents only consult the ti...

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• Marleen de Smet
• Created August 09, 2022 12:30
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing lookup relationship fields for Support

Will the Lookup fields appear in XML exports? For example: if we link an end-user to multiple organisations and then make an export of our users, will this field be in the XML file? 

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• Marleen de Smet
• Created June 22, 2022 08:36
• 0 votes