James Flett
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Total activity26
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Last activity
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Activity overview
Latest activity by James Flett-
James Flett commented,
Agree! Would make life much easier (and error prone) to have an option to select the default 'Visible to' settings to any user segment. That way, companies/individuals can decided whether to keep i...
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James Flett commented,
We have the exact same issue, needing to create increasing multiples of user segments which has been getting out of hand. Maybe there's more to it, but the ability to have a Guide article visible t...
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James Flett created a post,
Badges for Zendesk Internally (Not Only in Communities)
Hey! Zendesk Support pointed me here to raise my feature request, which has two parts: Allow Badges to be used in Zendesk for orgs not using Communities (e.g. internal) Assign Badges automatically...
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James Flett commented,
Also agree. We'd like to allow users to create and edit categories and sections in Zendesk Guide, however, only Zendesk Guide admins are able to. Therefore we either have to: Grant a large portion...