James Flett

1. Community
2. Feedback - Help Center (Guide)
3. "Visible to" no longer defaults to "Everyone"

Agree! Would make life much easier (and error prone) to have an option to select the default 'Visible to' settings to any user segment. That way, companies/individuals can decided whether to keep i...

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• James Flett
• Created January 30, 2023 00:13
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. The structure of user segments enforces too much restriction on knowledge base content, forcing our customers to create an overwhelming and unscalable number of segments

We have the exact same issue, needing to create increasing multiples of user segments which has been getting out of hand. Maybe there's more to it, but the ability to have a Guide article visible t...

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• James Flett
• Created July 28, 2022 23:21
• 2 votes

1. Community
2. Feedback - Help Center (Guide)
3. Separate out the privileges for Help Center Set Up and Customization from the Manage Guide permissions

Also agree. We'd like to allow users to create and edit categories and sections in Zendesk Guide, however, only Zendesk Guide admins are able to. Therefore we either have to: Grant a large portion...

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• James Flett
• Created March 03, 2022 02:58
• 8 votes