Lucy - EdPlace Customer Engagement Manager
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Latest activity by Lucy - EdPlace Customer Engagement Manager-
Lucy - EdPlace Customer Engagement Manager commented,
Hi Daniel, We've gone for this for now but it eliminates the option for customers to present any question to us which is a drawback. We are going to see how the new flow works for us!Many thanks,Lucy
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Lucy - EdPlace Customer Engagement Manager created a post,
Use 'present options' feature to tailor articles shown in Bot flow
I can imagine it would be very helpful for a variety of businesses to separate out by customer type within the Answer Bot flow using the 'present options' feature.For example, we have three differe...