Stephan Marzi

Hi, never heard about a limit. In order  to settle things I would suggest to contact your solution consultant. In fact every user writing an email from an unknown account will be set as a new user in the data base and therefore also an organisation should be issued if needed.

The link and the ticket of the support team is inside another zendesk entity, I also do not have access to the tickets send.

Regards, Stephan

Hi, never heard about a limit. In order  to settle things I would suggest to contact your solution consultant. In fact every user writing an email from an unknown account will be set as a new user in the data base and therefore also an organisation should be issued if needed. 

The link and the ticket of the support team is inside another zendesk entity, I also do not have access to the tickets send.

Regards, Stephan   

As a member of the department using the support tool and without any detailed background, we would like to see videos about inplementing API's etc.. 

Building API's and other useful tools would be great. For sure the standard user is really into the details, but the starting ones or even the admins of the departments using the support tool does not know how to set up things like this.

Thanks Brandon!

Hi Efrat,

We are using special views for the group of managers. If needed you can also provide mails or a message in MS Teams channels or Slack.

Regards,

Stephan

Brandon Tidd : Love it!

Great community and really great assistance! Thumbs up!

Hi Helen,

We also mentioned that in several cases. Please check if the browser is up-to-date. I would also recommend to use Google Chrome. The most common problems with drag and drop were solved after an update.

We also use an additional app of Leafworks.de/ Knots.io. The side con app allows us to transmit the files between ticket comment and side conversation without any effort. This helps us a lot.

Regards,

Stephan 

Thomas Verschoren : Nice one! Thanks!