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Dominique Liard
Joined Oct 14, 2022
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Last activity Sep 27, 2023
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Latest activity by Dominique Liard
Dominique Liard commented,
Pretty please! Can we allow agents to be able to use the CC field as a condition. Our staff need to view all tickets they are assigned or CC'ed on. That is because if the ticket assignee is on leave, any new message/comment posted by an end user won't be missed.
Merci!
View comment · Posted Sep 27, 2023 · Dominique Liard
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Dominique Liard commented,
I'm with Susan. Would love to see either the "Jump to latest message" applied to the end user interface OR reverse the order of the comments to newest at the top and scroll down to view the oldest comments.
View comment · Posted Aug 04, 2023 · Dominique Liard
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Dominique Liard commented,
+ 1. We have more and more situations where multiple customers have an overarching entity that needs to be involved in all communications as they are the decision makers
View comment · Posted Oct 14, 2022 · Dominique Liard
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