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MUGO
Joined Feb 21, 2023
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Last activity Apr 16, 2024
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Latest activity by MUGO
MUGO commented,
Thanks Meedo. I was more interested in measuring FRTs and SLAs in Tymeshift since it forecasts according to "Staffing parameters" that contains volume, wait time (sum of FRTs I assume), concurrency and AHT. The point of using Tymeshift is not to use ZD Explore (or just to crosscheck and verify the data that Tymeshift streams)
View comment · Posted Mar 15, 2024 · MUGO
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MUGO commented,
Hey there,
Is there way of measuring FRT for chat/messaging tickets?
View comment · Posted Mar 15, 2024 · MUGO
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MUGO commented,
Hello there.
Is there an Explore recipe that shows/verifies the historical data Tymeshift uses?
View comment · Posted Mar 11, 2024 · MUGO
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