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MUGO

Joined Feb 21, 2023

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Last activity Apr 16, 2024

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ACTIVITY OVERVIEW

Latest activity by MUGO

MUGO commented,

CommentReporting on workforce performance (WFM add-on)

Thanks Meedo. I was more interested in measuring FRTs and SLAs in Tymeshift since it forecasts according to "Staffing parameters" that contains volume, wait time (sum of FRTs I assume), concurrency and AHT.  The point of using Tymeshift is not to use ZD Explore (or just to crosscheck and verify the data that Tymeshift streams) 

View comment · Posted Mar 15, 2024 · MUGO

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MUGO commented,

CommentReporting on workforce performance (WFM add-on)

Hey there, 

Is there way of measuring FRT for chat/messaging tickets? 

View comment · Posted Mar 15, 2024 · MUGO

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MUGO commented,

CommentScheduling your workforce (WFM add-on)

Hello there. 

Is there an Explore recipe that shows/verifies the historical data Tymeshift uses? 

View comment · Posted Mar 11, 2024 · MUGO

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