karl FETCH
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Last activity
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Activity overview
Latest activity by karl FETCH-
karl FETCH created a post,
Inability to select which email to send to and no notification for failed sent emails
It's astounding that as any residential or commercial account could have multiple emails, that Zendesk only allows for sending email to the primary email in the account record. If a customer sends ...
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karl FETCH created a post,
Following a conversation with Talk, Support takes control of cursor and moves it to internal notes
Our Talk conversations are often followed up by texts. With answer rates being low all around, there is not much need to make internal notes that say, 'no answer'. Conversely, there is a need to p...
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karl FETCH created a post,
Secondary emails are dysfunctional in Support
We need to be able to select which email addresses to send customers emails (IE when they have more than one email address in their profile). We should be able to CC the same customer on both their...
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karl FETCH commented,
Thanks Sean, how will I be notified when this feature is available?
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karl FETCH created a post,
missed calls with Talk do not toggle agents to unavailable/DND
PlannedI assumed wrongly that any modern telephone solution would include the 'feature' of toggling an agent to an unavailable state when they miss a call. I've been in call center business for 20 years ...