Bob Gaul
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Activity overview
Latest activity by Bob Gaul-
Bob Gaul created a post,
Skipped Tickets / Tickets sent back to queue by agents
AnsweredHi, I am trying to report on Skipped Tickets / Tickets sent back to queue by agents, doing so with a calculated attribute to show where an agent has changed the Assignee ID from their own to 0. [Ch...
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Bob Gaul commented,
Thank you so much Erin O'Callaghan! I've no idea why I didn't think of that myself...
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Bob Gaul commented,
Hi, I am trying to add a column to a query to indicate whether an agent is an internal or external resource. This is defined by the assignee email address. The following formula is showing an error...