Peter J

Our customers can request support from us by only entering their cell phone number into our kiosk.

The kiosk generates an automated email to ZenDesk with the cell phone number contained both in the subject line, and in the body of the ticket.  This is the only information available when the ZenDesk ticket is created.

To interact with this client via text message, the following steps are required.

• Add customer – example is below:
• 
• Add phone number to customer profile:
• 
• Only then can we check the text “Send Text” option and respond with a public reply.

We only have the cell phone number of this client and if there was a way to bypass all the above steps,(or automate the process via a “Create Customer – Text only” button), that would greatly enhance our efficiency when dealing with this type of call.

Edwin Schukking

Thanks for that tip.  This forces dark mode on Zen Desk.  Time will tell if I can keep this setting active as it makes all pages dark which may or may not work well for other sites.

UPDATE:  Using force dark on both Edge and Chrome are now unusable as ZD must have pushed an update that renders this option useless.  Please, please, please get a native Dark Mode option available!

Please, please, please add Dark Mode as an option to this wonderful app.  My eyes will forever be grateful.