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John Winberg

Joined Apr 21, 2022

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Last activity Apr 21, 2022

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John Winberg commented,

Community comment Feedback - Ticketing system (Support)

+1 The same here, out of the 15 bad ratings that we received over the past Quarter 3 of them were rated wrongly by mistake. This is a huge impact in our satisfaction score. And there could be more as not all customer are willing to respond or engage in our follow up calls. I believe this requires a quick fix as many companies uses their CSAT score as their number 1 performance indicator. Accuracy is of huge essence here!

View comment · Posted Apr 21, 2022 · John Winberg

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