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Keshia Coriolan

Joined Nov 24, 2023

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Last activity Nov 24, 2023

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Latest activity by Keshia Coriolan

Keshia Coriolan commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi All, 
Is this already on your product roadmap or not at all? We use problem tickets for bug reports and track how many customers report the same bug. Right now, to gain this information and understand what to prioritize based on impact, we have to write each problem ticket ID manually, subject into a spreadsheet and go through our backlog every week by looking up each ticket to see what the number of linked incident tickets to that bug are. It's a very tedious process and inefficient use of our time when this could be done through reporting. 

I would also add that it would be super important to be able to filter by Problem ticket status so we can pull for example problem tickets that are in Open status. Thank you!

View comment · Posted Nov 24, 2023 · Keshia Coriolan

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