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Ricardo Novais Pereira

Joined Oct 16, 2021

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Last activity Aug 23, 2024

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ACTIVITY OVERVIEW

Latest activity by Ricardo Novais Pereira

Ricardo Novais Pereira commented,

CommentWorking with articles in the knowledge base

Please develop a way to group Content Blocks in the interface, so at least we can group the translations of the same content together in the same folder/group.

View comment · Posted Aug 23, 2024 · Ricardo Novais Pereira

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Ricardo Novais Pereira commented,

Community comment Feedback - Ticketing system (Support)

Thanks!

View comment · Posted Feb 14, 2024 · Ricardo Novais Pereira

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Ricardo Novais Pereira created a post,

Post Feedback - Ticketing system (Support)

Hi,

I'm wondering if anyone can help me with the below question. I search briefly but results are pointed out to other answers that are not exactly what I'm looking for.

We currently set the customer language manually in the user settings from the agent-view.

 

But I'm wondering how to make this option available via the Edit my profile panel inside User profile so the users can also have the option to set this themselves, and automatically update their profile data.

Is this possible to do?

Thanks

Posted Nov 15, 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira commented,

Community comment Feedback - Help Center (Guide)

Hi Katarzyna Karpinska if not September, when then? I'm very curious and would also be very happy to have this feature in the content blocks at any moment now! :)

View comment · Edited Oct 04, 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira commented,

Community comment Feedback - Help Center (Guide)

Thanks for the update

View comment · Posted Jun 16, 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira commented,

Community comment Feedback - Help Center (Guide)

Hi Katarzyna Karpinska is Zendesk Guide on track to improving this limitation, to be able to translate articles with content blocks via API?

Also, do we still need to create separate content blocks per language, or will one single content block have the option to select the language (similar to articles and categories/sections)?

Thanks

View comment · Posted Jun 12, 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira commented,

Community comment Feedback - Help Center (Guide)

Hi Katarzyna Karpinska, any update on the Content Block translations, since the prioritized features you mentioned before have been developed? Thanks!

View comment · Posted Apr 12, 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira commented,

CommentUsing help center search

Hi, our Google Search Console is returning an error:

"Page is not indexed: Duplicate, Google chose different canonical than user"

"User-declared canonical: https://support.enviolo.com/hc/en-us"

"Google-selected canonical: https://support.enviolo.com/"
 
If the indexation is automatic, how can I hope to solve this issue - can anyone help?

View comment · Posted Apr 03, 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira commented,

Community comment Feedback - Help Center (Guide)

Antonio Maninha we can connect, and perhaps I could offer some input? Otherwise, you might have to continue waiting for more years :P  https://www.linkedin.com/in/ricardonovaispereira/ 

View comment · Edited Feb 08, 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira commented,

Community comment Feedback - Help Center (Guide)

Antonio Maninha We're working on a new help center where I work, and content blocks were one of the adoptions we made to reuse the content in different articles and sections. We have situations where just reusing the same article on different sections would have been in fact easier, but Content Blocks also provide a workaround to achieve something similar. I'd say it's already a possible alternative, but your case may be different - there's a lot I don't know.

Katarzyna Karpinska good to know, and thanks for clarifying!

View comment · Posted Feb 06, 2023 · Ricardo Novais Pereira

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