Lisa

1. Community
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

We have a lot of articles where they are "announcements" of something that reoccurs frequently we just need to update the dates in the article so duplicating/copying would save us a lot of time esp...

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• Lisa
• Created May 31, 2022 15:18
• 2 votes

1. Community
2. Zendesk Suite Q&A
3. Agent doesn't have option to mark as spam

Thanks, Dane. So the only way to give them the ability to mark a ticket as spam is to give them the ability to see all tickets? I don't want them to be able to see all tickets though, I only want t...

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• Lisa
• Created May 31, 2022 13:13
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Agent doesn't have option to mark as spam

Done, thank you!  

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• Lisa
• Created June 01, 2022 14:08
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Agent doesn't have option to mark as spam

Hi Jupete Manitas I am experiencing the same issue. I checked the Agent Interface as instructed and it is set so agents have the permission to delete.  I am unclear however if I have this setting c...

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• Lisa
• Created May 11, 2022 21:31
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow requestors to add emails to be CC'd on their support form request

Graeme Carmichael yes that detail helps.

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• Lisa
• Created January 24, 2022 12:36
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow requestors to add emails to be CC'd on their support form request

Graeme Carmichael I am accessing the form on an incognito browser so it's not cached. Can you please have someone else assist me? There is clearly an issue here that needs to be resolved, please.

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• Lisa
• Created January 21, 2022 13:43
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow requestors to add emails to be CC'd on their support form request

Graeme Carmichael No, we have been on a Professional Zendesk Suite membership for a few months now.

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• Lisa
• Created January 20, 2022 15:22
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow requestors to add emails to be CC'd on their support form request

Hi Graeme Carmichael. I went to our submit form on an incognito browser, not logged in, just like an end-user would and the field is not there. Here is a link to our form: https://crowdblink.zendes...

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• Lisa
• Created January 20, 2022 14:08
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow requestors to add emails to be CC'd on their support form request

Thank you Graeme Carmichael that was very helpful! When I was trying to search for this feature in the Zendesk Help Center I could not find it. Is there an additional step that needs to be taken af...

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• Lisa
• Created January 18, 2022 20:06
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Multi-select field cannot be added to the web widget

Agreed. The multi-select field allows us to create distinct triggers for different departments in our team. The bulk of our inbound traffic comes from the web widget form and is now not able to be ...

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• Lisa
• Created November 18, 2021 17:21
• 0 votes