Lisa
Customer Success Manager, CrowdBlink. Working to build an efficient and supportive platform for our clients to use through Zendesk.
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Recent activity by Lisa-
Allow agents to mark as spam without having access to all tickets
In an agent's settings, they should not need to be added to all tickets to be able to mark a ticket as spam. Use case: We have 3 different brands in our organization, each with it's own ticket gr...
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Allow requestors to add emails to be CC'd on their support form request
AnsweredWe have clients that need to include other members of their team in their requests. We could have them just email the emails we created, but then we do not collect all of the information we would l...
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Embeddable Zendesk ticketing forms
We would like to be able to embed our existing Zendesk ticket forms into our website. When I search for how to embed our Zendesk ticket forms into our website, the solution offered seems to be ei...