Tatiana Ozaruk
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Total activity13
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Last activity
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Activity overview
Latest activity by Tatiana Ozaruk-
Tatiana Ozaruk commented,
Hi Jacob, I have tried both, and they result in the same error.
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Tatiana Ozaruk commented,
Hi Jacob, I have updated my macro to the following, but it's still giving me the Unknown operator error - {% if ticket.brand.name contains "Jameson" %} This ticket is Jameson {% elsif ticket.brand...
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Tatiana Ozaruk commented,
Hello, Is anyone on the team able to follow up on the above regarding escape quotes? I have tried the above two options and they both cause the Unknown operator error. Can you please advise? Thank...
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Tatiana Ozaruk commented,
Hi Greg, Thanks for the follow up. I think we are closer to a solution now. I have isolated the issue and believe it's because one of the brands in the IF statement has an apostrophe in it. The ot...
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Tatiana Ozaruk commented,
Hi Dave, I have updated the liquid code to the following: {% if ticket.brand.name = "Brand A" %} This ticket is Brand A {% elsif ticket.brand.name = "Brand B" %} This ticket is Brand B {% else %} ...
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Tatiana Ozaruk commented,
Hello, We are having a problem getting dynamic content to populate in our Macro. I have written the following IF statement, but the output is always defaulting to the else statement. I have modifie...
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Tatiana Ozaruk commented,
Hello, We were wondering if it was possible to reformat the email signature so that there's a block with an image to the left side of the agent's name/contact information. I've attached a mock up f...
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Tatiana Ozaruk commented,
Hello, We implemented our brand signatures under Brand configurations > Agent Signature. I'm able to see the logo in the signature of the ticket in Zendesk, but not within an email. How do I ensure...
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Tatiana Ozaruk commented,
Hello, I'm trying to copy an existing article from one Brand environment to another via API. When I retrieve the article via API, I'm only able to see article properties. How can I retrieve the art...