Tatiana Ozaruk

1. Support
2. ...
3. Agent guide for Support
4. Adding an agent signature to ticket email notifications

Hello, We were wondering if it was possible to reformat the email signature so that there's a block with an image to the left side of the agent's name/contact information. I've attached a mock up f...

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• Tatiana Ozaruk
• Created April 28, 2022 17:15
• 0 votes

1. Support
2. ...
3. Tickets
4. How can I add a hyperlink or image to my signature?

Hello, We implemented our brand signatures under Brand configurations > Agent Signature. I'm able to see the logo in the signature of the ticket in Zendesk, but not within an email. How do I ensure...

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• Tatiana Ozaruk
• Created April 27, 2022 17:26
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and editing articles in the knowledge base

Hello, I'm trying to copy an existing article from one Brand environment to another via API. When I retrieve the article via API, I'm only able to see article properties. How can I retrieve the art...

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• Tatiana Ozaruk
• Created November 05, 2021 15:10
• 1 vote