Christine
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Total activity13
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Last activity
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Activity overview
Latest activity by Christine-
Christine commented,
"Accounts that are on one of the following legacy plans will get access to Explore Lite and have the legacy reporting tabs replaced: Support Essential Support Team Support Starter Support Regular...
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Christine commented,
It IS enabled, but I'm an Admin so I should be able to see it
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Christine commented,
hello, hi, any updates? This is why I keep asking who our account contact is 🫠 thanks!
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Christine commented,
Hi Brett! the info regarding the Time Tracker app isn't helping. It's installed and it's enabled. I need it for emails - FRT, time spent in email and resolution time. When I open a ticket, I can br...
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Christine commented,
YES 🙌 that's what I needed, this whole time. 🥲 Thank you so much!!Now, I also need help accessing the Time Tracking app, please. It's integrated, and I can see the time on a ticket briefly when I o...
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Christine commented,
Brett - I've been trying to resolve this, and three other account issues that haven't even been brought up yet, for five days now. I can't do my job. We've had admin changes recently and I need to ...
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Christine commented,
Some macros that we use will automatically add tags, but not all, so in those cases we must select the tags manually - and if no macro is used the tag must be selected manually every time
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Christine commented,
Please excuse my terrible artwork lol I'm showing the whole screen so you can see where this appears in an interactionImage removedThat's where the tags are selected. Here's the user journey stage:...
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Christine commented,
That doesn't work and it's not what I'm looking for; tags are selected by agents from a drop-down menu that pulls from the list of created tags. Just typing the name of a tag that doesn't exist doe...
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Christine commented,
Thanks Brett! We already have tags that we use - to identify the "user journey" (a new user, existing user, etc) and the core issue - when a ticket is closed. "core issues" are the reason the user ...