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Matt Creveling

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    10
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Activity overview

Latest activity by Matt Creveling
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    Matt Creveling commented,

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Bulk Import Ticket Field Values

    I agree with Alex M - it's ridiculous that you can't use this functionality on an existing field.  I created the field with just a few values to get the form / functionality setup.  Now my only opt...

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    • Matt Creveling
    • Created
    • 2 votes
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    Matt Creveling commented,

    1. Community
    2. Feedback - Admin Center
    3. Far too many new tabs opening

    100% agree with this - doing most configuration actions in Zendesk opens up a ton of unwanted browser tabs.  Why can't this be left up to the user if they want a new tab to be opened using their we...

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    • Matt Creveling
    • Created
    • 2 votes
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    Matt Creveling commented,

    1. Support
    2. ...
    3. Tickets
    4. How do I reorder ticket fields?

    I was going to respond and say that the ticket fields did not rearrange for the agent when we edited the form - they were still showing in the wrong order.  Had to wait 10 minutes and refresh the p...

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    • Matt Creveling
    • Edited
    • 0 votes