rajesh
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Last activity
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Activity overview
Latest activity by rajesh-
rajesh commented,
Probably after 10 years have passed? What bothers me is the absolutely cavalier approach to a legal problem clients are facing. Sending private information to others is breaking the law. ZenDes...
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rajesh commented,
Hi, I am helping a client migrate an old support URL which is being redirected to ZenDesk via easyredir [dot] com. Here is the scenario: Current: support [dot] myclient [dot] com is CNAME'd to myc...
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rajesh commented,
Is there a way to restrict/prevent a merge, for example when the email ID's are different? The merge UI seems to lend itself to errors and CX personnel, no matter how good, are human. There are ...
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rajesh commented,
Thank you. I studied your documentation to find a way to quarantine tickets in a way that allowed analysis by our team at leisure but could not find anything that has been released; I believe you ...
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rajesh created a post,
Assigning a ticket to a different restricted group/person for security reasons
Background: My client has many levels of CX personnel, some new and some very experienced. We are a security company. Problem: We noticed that, despite all the training, some CX personnel automatic...