rajesh
-
Total activity11
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes4
-
Subscriptions3
Activity overview
Latest activity by rajesh-
rajesh commented,
Hi, I am helping a client migrate an old support URL which is being redirected to ZenDesk via easyredir [dot] com. Here is the scenario: Current: support [dot] myclient [dot] com is CNAME'd to myc...
-
rajesh commented,
Is there a way to restrict/prevent a merge, for example when the email ID's are different? The merge UI seems to lend itself to errors and CX personnel, no matter how good, are human. There are ...
-
rajesh commented,
Thank you. I studied your documentation to find a way to quarantine tickets in a way that allowed analysis by our team at leisure but could not find anything that has been released; I believe you ...
-
rajesh created a post,
Assigning a ticket to a different restricted group/person for security reasons
Background: My client has many levels of CX personnel, some new and some very experienced. We are a security company. Problem: We noticed that, despite all the training, some CX personnel automatic...