Rebecca Che
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Total activity34
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Last activity
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Activity overview
Latest activity by Rebecca Che-
Rebecca Che created a post,
Duration time for the custom fields with checkbox
Hello Team Please give us a way to measure the duration time of the custom field with Checkbox as well. With the increasing need for custom fields for specific requests, we also need a way to measu...
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Rebecca Che commented,
upvoting this as well. we also need to have the KPI with variation trends on a dashboard.
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Rebecca Che commented,
thanks Dave. Tried below both but didn't give any value. IF ([Changes - Field name] = "Custom status")AND ([Changes - Previous value]= "active_troubleshooting")THEN VALUE(Field changes time (hrs))E...
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Rebecca Che commented,
Hi, we have a custom field with multiple custom ticket statuses (example: with the custom status we have Open/pending/hold, and under Open, there is sub category like troubleshooting, Remote sessio...
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Rebecca Che created a post,
How to add a Target line into Explorer chart
Hi, I'm trying to add a Target line into the column chart, For example, add a line to specify the target is 5. how can I achieve this?
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Rebecca Che commented,
Hi, Zendesk team, when is this feature (show how many users/which user viewed the dashboard over time)going to implement? any estimated time for a reference? This function will be important to trac...
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Rebecca Che commented,
Hi, I'm trying to create a report on custom Fields. There are two different Fields with Checkbox. As an example, A customer with a checkbox, B customer with a checkbox. Here are created custom attr...
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Rebecca Che commented,
Hi, our request is a bit similar but what we want to measure is the agent's secondary reply time. So once the customer replied to their comment on the agent first public comment then the secondary ...
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Rebecca Che commented,
hi Chandra, thanks for your reply. the ticket returned value is incorrect. When I use the above metrics to show the ticket then it showing so less tickets, however, in normal, if put metrics as Cou...
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Rebecca Che created a post,
Calculated Metrics not returning correct value
AnsweredI am trying to create calculated metrics with the following two conditions. one for a specific ticket tag and the other is for the satisfaction rating with Good, but the data does not return the co...