Rebecca Che
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Total activity38
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Last activity
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Recent activity by Rebecca Che-
Duration time for the custom fields with checkbox
Hello Team Please give us a way to measure the duration time of the custom field with Checkbox as well. With the increasing need for custom fields for specific requests, we also need a way to measu...
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How to add a Target line into Explorer chart
Hi, I'm trying to add a Target line into the column chart, For example, add a line to specify the target is 5. how can I achieve this?
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Calculated Metrics not returning correct value
AnsweredI am trying to create calculated metrics with the following two conditions. one for a specific ticket tag and the other is for the satisfaction rating with Good, but the data does not return the co...
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Internal note timestamp
Hi Team We found that in the Zendesk explore, we are unable to pull the internal note timestamp. Is there any future plan for this? For example, when the support ticket had the first reply with an ...