Simon
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Activity overview
Latest activity by Simon-
Simon commented,
Ellen, Yes, this is exactly what I am looking for too. I tried the above steps and it gave me a record of each time a certain macro was used with each ticket number. But what I really want is a sum...
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Simon commented,
Is there a report that show's how many times a particular macro has been used ? In summary form, I'd find this really helpful to track trends etc
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Simon commented,
Thanks for replying Jason, much appreciated.
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Simon commented,
Have searched through the help section but have yet been unable to find the answer. Is it possible to transfer calls from agents to other members of our organisation (like a Switchboard function) ?...