Simon
-
Total activity7
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions3
Comments
Recent activity by Simon-
Ellen, Yes, this is exactly what I am looking for too. I tried the above steps and it gave me a record of each time a certain macro was used with each ticket number. But what I really want is a sum...
-
Is there a report that show's how many times a particular macro has been used ? In summary form, I'd find this really helpful to track trends etc
-
Thanks for replying Jason, much appreciated.
-
Have searched through the help section but have yet been unable to find the answer. Is it possible to transfer calls from agents to other members of our organisation (like a Switchboard function) ?...