David Fox
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Last activity
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Activity overview
Latest activity by David Fox-
David Fox commented,
Thank you Gab! I didn't realize Value was an option because it wasn't an option under metrics.
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David Fox created a post,
Explore - Filtering Metrics by another Metric
I have a simple goal, I want to show (as a KPI) a total count of unanswered calls, but exclude calls with Call Wait Time less than 10 seconds. This would simply show calls that my agents actually m...
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David Fox commented,
Is there a way to show only tickets WITHOUT an update for the past x days? I can make a view that filters by "Hours since assignee update" but I can't figure out how to replicate this in Explore. ...
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David Fox commented,
Our calls are not set up to transfer at any point. I think my issue for some reason what that I was using the metric SUM(call wait time). I changed to MAX(call wait time) and it looks much more aki...
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David Fox commented,
I would like some help to understand Call Wait Time. In my settings, I have a maximum queue wait time of 10 minutes, or 600 seconds. Why then do I see some calls have a Call Wait Time of 800 second...