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Shimadzu Customer Service

Joined Nov 01, 2022

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Last activity Nov 08, 2022

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ACTIVITY OVERVIEW

Latest activity by Shimadzu Customer Service

Shimadzu Customer Service commented,

CommentAccounts and billing

It is 8th Nov. No one from Zendesk has contacted me and the issue has been pending since more than 3 weeks ago.

All is required is to downgrade my plan and update the invoice accordingly.

By dragging this you are delaying everything else such as the correct payment.

This is very frustrating and disappointing coming from a company like Zendesk.

 

View comment · Posted Nov 08, 2022 · Shimadzu Customer Service

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Shimadzu Customer Service commented,

CommentAccounts and billing

Hi Brett,

As of today 4th Nov, the situation has remained the same as it was 3 weeks ago when I first raised this issue. 

I need to speak to someone who can do something about it instead of just replying me the standard typical customer service templates.

This is very frustrating and disappointing.

View comment · Posted Nov 04, 2022 · Shimadzu Customer Service

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Shimadzu Customer Service commented,

CommentAccounts and billing

I want to downgrade my plan!

There was no notification and updates and the renewal of my subscription! Not to mention there was a price increase! I am appalled by this and I have been asking for 2 weeks to downgrade my plan since the day I received the renewal invoice but nobody has resolve this other than your customer support people keep rerouting the ticket and using "copy and paste" templates!

I will not be paying as I was not notified of the renewal and the price increase!

 

View comment · Posted Nov 01, 2022 · Shimadzu Customer Service

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