Elena
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Total activity17
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes4
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Subscriptions6
Activity overview
Latest activity by Elena-
Elena commented,
Hi!The field for ticket id in the merge pop-up window can hardly be seen. Does this have to do with default fonts and colors? Can I adjust it to make it clearer?
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Elena commented,
It doesn't work in either Support: Updates or Support: TicketsIn tickets you can't add the formula. In Updates it doesn't return any results.Also, someone should go through the instruction over aga...
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Elena commented,
+1, moreover there are values that I deleted like ages ago and they are still on the Explorer list and it's annoying
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Elena commented,
Hi! It would be really nice if the macros field is moved back under the message box cause now it overlaps fields on the left vertical bar where we have important information on the app, version, de...
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Elena commented,
Hi! Is there a way for a ticket to have the priority status assigned automatically based on whether the client is VIP or not? I have an option to select the priority manually. The trigger for autom...
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Elena commented,
Hi!Is it possible to move the Apply macro field under the message box? It has become a bit inconvenient to search for templates now (you know looking down, then to the left, right, and down again)....
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Elena commented,
Hello!I'm new to Zendesk, and I'm trying to understand what would be the best way to organize tickets we receive from end-users of two different apps. Here's what I need:1. Separate Help Centres fo...