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DK
Joined Oct 21, 2021
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Last activity Nov 02, 2021
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DK commented,
Community comment Feedback - Ticketing system (Support)
Zendesk support confirmed that, there isn't any available feature/workarounds at this time that will alert/stop agents from replying to a customer that does not have an email address.
I agree with Daan, and would like to see a setting or feature where public reply could be disabled if email address field is empty.
View comment · Posted Nov 02, 2021 · DK
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