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Jim McNamara

Joined Mar 28, 2024

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Last activity Mar 28, 2024

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Jim McNamara commented,

CommentGeneral questions and issues about tickets

I've run into the same “Untitled ticket” problem using {{ticket.title}} in both the Email Subject field and the Email body field of my notification triggers; the placeholder does not initially evaluate.
Note that the ticket's Subject ticket field and Events trace both evaluate correctly inside the ticket.
For all ticket updates however, the {{ticket.title}} placeholder does evaluate correctly using the same notification triggers.  

Caveat:  I'm seeing this condition only when receiving an Airtable form via Zapier.
If I generate a ticket via a simple email, {{ticket.title}} evaluates correctly all the time using the same notification triggers.  
 

View comment · Posted Mar 28, 2024 · Jim McNamara

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