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Andrew J

Joined Oct 29, 2021

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Last activity Sep 27, 2024

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ACTIVITY OVERVIEW

Latest activity by Andrew J

Andrew J commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

However last time we did this we got the message

Blockers: We noticed that the "system": true value is changed in the requirements.json. You can change an app's requirements.json file to update or delete certain types of resources created by the app. Unfortunately, the current change is not allowed. The only other option is to create a new field in the app requirement and update all the code to use the new field. You can find the complete instructions here.
We'll need the blockers fixed before we can approve this and publish.

View comment · Posted Sep 26, 2023 · Andrew J

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Andrew J commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Solution:

Removed the below from each user setting

      "system": true

View comment · Posted Sep 26, 2023 · Andrew J

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Andrew J created a post,

Post Developer - Zendesk Apps Framework (ZAF)

Upon install we receive the following error;

Failed to install app: Error creating requirements
The task failed because of an error: unknown attribute 'system' for CustomField::Dropdown.
 
raise UnknownAttributeError.new(self, k.to_s)

 

Requirements.json Code is as follows;

{
"user_fields": {
  "agent_setting": {
    "type": "dropdown",
    "key": "agent_setting",
    "title": "Agent Setting",
    "description": "To store setting for an agent",
    "raw_title": "Agent Setting",
    "raw_description": "To store setting for an agent",
    "position": 0,
    "active": true,
    "system": true,
    "custom_field_options": [{
      "name": "Any updates",
      "value": "any_updates"
    }, {
      "name": "Do not use tag",
      "value": "do_not_use_tag"
    }, {
      "name": "Updates with any comments",
      "value": "updates_with_any_comments"
    }, {
      "name": "Updates with public comments",
      "value": "updates_with_public_comments"
    }]
  },

"agent_tag": {
"type": "text",
    "key": "agent_tag",
    "title": "Agent Tag",
    "description": "To store an agent",
    "raw_title": "Agent Tag",
    "raw_description": "To store an agent",
    "position": 1,
    "active": true,
    "system": true
}
}
}

Edited Sep 25, 2023 · Andrew J

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Andrew J created a post,

Post Discussion - Tips and best practices from the community

Recently I had an issue with logging in to my support agent account on our subdomain.

Error message "Forbidden - Invalid authenticity token"

No reset of password was possible at all.

Cause: Zendesk login requires 3rd party cookies to be allowed.

Solution: Either - allow third party cookies OR make 3rd party cookie exceptions as below.

Chrome - 3rd party cookie settings.

  • Chrome Settings
  • Search for Cookies
  • Click on "Cookies and other site data"
  • Scroll past the general settings and find "Customised behaviors"
  • Add sites to the 'Sites that can always use cookies' list, and include 3rd Party Cookies.

 

Refresh your page, and log in!

 

Posted Aug 01, 2022 · Andrew J

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Andrew J commented,

Community comment Discussion - Tips and best practices from the community

@yasmany, that is not an option in the basic Zendesk version, unless you are happy to only change the email content, which is it what I understand you are meaning.
To change the survey descriptions or add options, you'd need to use a third party survey provider, which is not particularly difficult, but this won't feed back into the Zendesk metrics.

View comment · Posted Jun 21, 2022 · Andrew J

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Andrew J commented,

Community comment Q&A - AI and automation

Best to add links to the articles in the auto-response.  I presume you would want to vary the auto-response using trigger words. 

View comment · Posted Apr 12, 2022 · Andrew J

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Andrew J commented,

Community comment Developer - Zendesk APIs

API reference: https://developer.zendesk.com/api-reference/help_center/help-center-api/post_comments/#create-post-comment

Should be able to use html.  Can you post your actual code?

Or you could try markdown 

Syntax:   [Link display text](http://www.sampleurl.com)

View comment · Posted Mar 26, 2022 · Andrew J

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