Andrew J
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Last activity
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Activity overview
Latest activity by Andrew J-
Andrew J created a post,
Log in Authentification not working "Forbidden - Invalid authenticity token" Solved
Recently I had an issue with logging in to my support agent account on our subdomain. Error message "Forbidden - Invalid authenticity token" No reset of password was possible at all. Cause: Zendesk...
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Andrew J commented,
@yasmany, that is not an option in the basic Zendesk version, unless you are happy to only change the email content, which is it what I understand you are meaning. To change the survey descriptio...
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Andrew J commented,
Best to add links to the articles in the auto-response. I presume you would want to vary the auto-response using trigger words.
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Andrew J commented,
Where are you seeing that?
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Andrew J commented,
API reference: https://developer.zendesk.com/api-reference/help_center/help-center-api/post_comments/#create-post-comment Should be able to use html. Can you post your actual code? Or you could tr...
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Andrew J commented,
Hello Brandon, you may be able to do part of this using (our) Agent Activity Tags app. This will add tags for every agent updating the ticket, and you would need modify this behaviour by perhaps r...