Andrew J

1. Community
2. Tips from users - Zendesk Suite
3. Up-spec your C-Sat with Mr. Smiley and Mr. Sad!

@yasmany, that is not an option in the basic Zendesk version, unless you are happy to only change the email content, which is it what I understand you are meaning. To change the survey descriptio...

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• Andrew J
• Created June 21, 2022 08:58
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Auto Append Related Articles to Ticket

Best to add links to the articles in the auto-response.  I presume you would want to vary the auto-response using trigger words. 

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• Andrew J
• Created April 12, 2022 01:29
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Extra useless Scroll bar

Where are you seeing that?

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• Andrew J
• Created March 26, 2022 21:03
• 0 votes

1. Community
2. Zendesk APIs
3. [Zendesk API] Adding private comment to the ticket with text and link

API reference: https://developer.zendesk.com/api-reference/help_center/help-center-api/post_comments/#create-post-comment Should be able to use html.  Can you post your actual code? Or you could tr...

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• Andrew J
• Created March 26, 2022 21:01
• -1 votes

1. Support
2. ...
3. General questions and issues about tickets
4. How can the follow-up tickets retain the ticket assignee?

Hello Brandon, you may be able to do part of this using (our) Agent Activity Tags app.  This will add tags for every agent updating the ticket, and you would need modify this behaviour by perhaps r...

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• Andrew J
• Created October 29, 2021 00:58
• 0 votes