Alexey Kir

Total activity

37
Last activity

May 05, 2022 11:22
Member since

October 16, 2021 09:36
Following

0 users
Followed by

1 user
Votes

12
Subscriptions

12

Activity overview

Latest activity by Alexey Kir

Alexey Kir created a post, March 21, 2022 08:47
4 chats and that's it? Not enough space for chats in agent workspace
1. Community
2. Feedback - Chat and Messaging (Chat)
Hello Zendesk Team! Most of our agents work simultaneously with several chats, over time this number can reach up to 8. But in the agent workspace interface, after opening more than 4-5 chats, they...
- Alexey Kir
- Created March 21, 2022 08:47
- 3 followers
- 1 comment
- 3 votes
Alexey Kir created a post, March 17, 2022 15:12
ban visitors in agent workspace
1. Community
2. Feedback - Chat and Messaging (Chat)
Hello, Zendesk Team!Our team leads in the old version of chats (not in the agent workspace) had the rights to ban a user in the chat - directly from the chat window. When switching to agent workspa...
- Alexey Kir
- Created March 17, 2022 15:12
- 5 followers
- 1 comment
- 5 votes
Alexey Kir created a post, March 17, 2022 15:07
Creating follow up automatically after solving ticket in agent workspace
1. Community
2. Feedback - Chat and Messaging (Chat)
Hello, Zendesk Team!In our agents workflow - we need to create follow up ticket after the ticket was solved in Agent Workspace. (Btw this article is already read) In old version of chats, we can cr...
- Alexey Kir
- Created March 17, 2022 15:07
- 4 followers
- 1 comment
- 4 votes
Alexey Kir commented, February 09, 2022 08:48
Hello! any updates of this feature? Perhaps we can see a lot of views this year?
- View comment
- Alexey Kir
- Created February 09, 2022 08:48
- 0 votes
Alexey Kir commented, January 28, 2022 07:20
Hi Dan Nolan ! Thank you for reply. "Five Most Recent" app work normally with customers without emails (I think no)? I'm looking to zendesk external_id , but Zendesk doesn't give to me any cases a...
- View comment
- Alexey Kir
- Created January 28, 2022 07:20
- 0 votes
Alexey Kir commented, January 25, 2022 08:32
Hello! Just use this app :)
- View comment
- Alexey Kir
- Created January 25, 2022 08:32
- -1 votes
Alexey Kir commented, January 24, 2022 15:17
Hi Nick Kassebaum ! Thanks for your product. How much it's secure and save to send sensitive data to some parsing tool? Perhaps you have github repo of this tool?
- View comment
- Alexey Kir
- Created January 24, 2022 15:17
- 0 votes
Alexey Kir created a post, January 24, 2022 15:10
Matching tickets from different customers
1. Community
2. Zendesk Suite Q&A
Hello to all! we do not use emails in zendesk chats to identify users, but only use first name, last name. Is there a way to somehow match tickets from the same users in a chain of hits? (as it usu...
- Alexey Kir
- Created January 24, 2022 15:10
- 4 followers
- 2 comments
- 0 votes
Alexey Kir commented, December 28, 2021 12:51
Brett Bowser Hi! Сan you please attach the correct link to the article. Thank you!
- View comment
- Alexey Kir
- Created December 28, 2021 12:51
- 0 votes
Alexey Kir commented, December 22, 2021 14:50
Brett Bowser also link above doesn't exist anymore
- View comment
- Alexey Kir
- Edited December 22, 2021 14:50
- 0 votes