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Recent activity by Support team-
Deleting a lot of tickets from your Zendesk instance? Not a big deal!
Deleting a lot of tickets from your Zendesk instance can be a daunting task, especially if you have thousands of tickets that need to be removed. Fortunately, using Python and the Zendesk API, you ...
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4 chats and that's it? Not enough space for chats in agent workspace
Hello Zendesk Team! Most of our agents work simultaneously with several chats, over time this number can reach up to 8. But in the agent workspace interface, after opening more than 4-5 chats, they...
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ban visitors in agent workspace
Hello, Zendesk Team!Our team leads in the old version of chats (not in the agent workspace) had the rights to ban a user in the chat - directly from the chat window. When switching to agent workspa...
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Creating follow up automatically after solving ticket in agent workspace
Hello, Zendesk Team!In our agents workflow - we need to create follow up ticket after the ticket was solved in Agent Workspace. (Btw this article is already read) In old version of chats, we can cr...
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Matching tickets from different customers
Hello to all! we do not use emails in zendesk chats to identify users, but only use first name, last name. Is there a way to somehow match tickets from the same users in a chain of hits? (as it usu...