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Caroline Åserød's Avatar

Caroline Åserød

Joined Dec 08, 2021

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Last activity Feb 08, 2022

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Latest activity by Caroline Åserød

Caroline Åserød created a post,

Post Feedback - Chat and Messaging (Chat)

Today only predefined fields are available as chat trigger conditions. I wish fields/custom fields could be available as they are on ticket trigger conditions. 

Posted Feb 08, 2022 · Caroline Åserød

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Caroline Åserød commented,

CommentSalesforce integration

We have set up the ticket sync and ticket view on case. But when the tickets sync, the owner of the ticket is automatically set to me i Salesforce, I guess because I was the one setting up the sync. We want the owner of the ticket in Zendesk to be the owner of the synced case i Salesforce. Is there an easy solution to this?

View comment · Posted Dec 08, 2021 · Caroline Åserød

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