Shayan Moussawi
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Total activity153
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Last activity
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Member since
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Activity overview
Latest activity by Shayan Moussawi-
Shayan Moussawi commented,
Hello @Daniel Aron, Could you elaborate on what the answer enquiry/article recommendation answer bot dataset shows specifically, combined with the new way flow builder works? Would the current data...
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Shayan Moussawi commented,
Are there any plans for allowing multiple Bots per Brand? This would really fix our issue with not being able to add manual translations, as it would allow for individual language specific bot flow...
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Shayan Moussawi commented,
Is it intentional behavior that the dropdown field does not seem to support nested categories, like the Help center form or agent forms? WebWidget form: Helpcenterform:
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Shayan Moussawi commented,
You could also check the Ticket log to see who reassigned the Ticket, and then approach the agent directly about it.
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Shayan Moussawi commented,
There seem to be quite a few bugs with this recent release when it comes to the end user experience: 1. The quote button only appears for the end user, when the last message sent was also by an age...
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Shayan Moussawi commented,
This experience is something that we have been looking for, to make content in Agent Workspace more readable, so I am glad it was introduced. However I am experiencing two rather odd things: 1) Und...
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Shayan Moussawi commented,
Hello Rob, Just a few questions, to be sure I understood these limitations correctly. Do I understand the first point in that it is only possible to have a single group for Talk routing overall? ...
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Shayan Moussawi commented,
Scott Burnham Zendesk Triggers should work fairly consistently across the board. Bare in mind Triggers only fire upon Ticket update or creation. In regards to the pagination, you should still be a...
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Shayan Moussawi commented,
Hello Barry, Thank you for answering. I have filled out the form accordingly.
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Shayan Moussawi commented,
Hello Barry,Is there any chance you could pull us into the routing (EAP) and agent status (EAP)?I know it is open for general release in August and submissions are closed, but we currently are expe...