Shayan Moussawi
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Total activity236
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Last activity
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Activity overview
Latest activity by Shayan Moussawi-
Shayan Moussawi commented,
Are there any plans to allow this particular option within the Zendesk interface? "You can also use the Zendesk API to list the users, organizations, or tickets related to a specific related object...
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Shayan Moussawi commented,
We would also be interested in this. But as far as I know this EAP is limited in terms of the kind of intent it can recognize. As in, it can only recognize intent related to E-Commerce solutions. ...
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Shayan Moussawi commented,
Is it possible to list all the related Tickets, Users, Organizations?For example if I linked a Ticket to an Organization - I also want to be able to view all linked Tickets to an Organization - pre...
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Shayan Moussawi commented,
Walter Bellante Hello Walter,Unfortunately not. The banner for creating Dashboards with the new Dashboard builder disappeared for my account. The two dashboard I created while it was still there, ...
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Shayan Moussawi commented,
Nick Liang Great that it is something you consider.Another feature that would be useful would be to extend the search capabilities in a lookup field to consider the external ID or other profile dat...
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Shayan Moussawi commented,
"Capture useful info like device, browser, and language by adding an extra step into the bot flow. See Understanding bot flow step types." Is this referring to the collect information step type?I.e...
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Shayan Moussawi created a post,
Ordering attributes in Sunshine Profiles and Sunshine Events
What I am trying to do is create bulk custom profiles for users to pull data from our other systems into ZenDesk and make it visible in agent workspace. I am facing two major issues: 1. As Zendesk ...
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Shayan Moussawi commented,
This flow step breaks auto translations ... When I update my flows, they are only updated in their native language. When I switch over to a non native language it displays the very old version of t...
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Shayan Moussawi commented,
Hello @Ashwin Raju, Is it planned/on the roadmap to allow references in Triggers for lookup relationships? For example: If you want to set up a Trigger to contact the account manager of a user e...
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Shayan Moussawi commented,
Hello Jeremy,The new Lookup relationship field type might be of help here: You can use it to link Tickets, Users, Organizations with one another. You could define a Lookup relationship field on an ...