Shayan Moussawi
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Total activity249
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Last activity
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Activity overview
Latest activity by Shayan Moussawi-
Shayan Moussawi commented,
With simplified email threading enabled - private comment notifications that agents receive, no longer show the person who posted the comment. This is quite bothersome - are there any plans to upda...
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Shayan Moussawi commented,
Hello @Dainne Lucena, There are no additional apps that I have installed. For us, if an external ID was submitted via API, it would be displayed in the customer context panel. The feature also st...
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Shayan Moussawi commented,
If you are willing to use another app on top: I recommend the Hide Ticket Fields app. It allows you to hide even the Brand and Form fields. Apart from that, there seems to be some documentation on ...
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Shayan Moussawi commented,
„ Zendesk messaging] - External id provided in the authenticated visitor API will now be surfaced against the External id field of the User Profile. If the external id provided with the API matches...
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Shayan Moussawi created a post,
Why was the display external ID in customer context panel feature disabled yesterday?
AnsweredLast week Zendesk introduced a new feature, which would allow agents to see the customer external ID in the user/customer context panel. (there was also a green verified logo right next to it) This...
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Shayan Moussawi commented,
Points 1 and 4 should be alleviated with this new feature of Zendesk Agent workspace which says that Tickets should open at the top of the last unread message: https://support.zendesk.com/hc/en-us...
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Shayan Moussawi commented,
„when the ticket is long (with signatures, images etc...), we start at the very end; we are obliged to scroll all the way to the top. Not practical!“ According to Zendesk the Ticket should auto...
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Shayan Moussawi commented,
Are there any plans to allow this particular option within the Zendesk interface? "You can also use the Zendesk API to list the users, organizations, or tickets related to a specific related object...
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Shayan Moussawi commented,
We would also be interested in this. But as far as I know this EAP is limited in terms of the kind of intent it can recognize. As in, it can only recognize intent related to E-Commerce solutions. ...
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Shayan Moussawi commented,
Is it possible to list all the related Tickets, Users, Organizations?For example if I linked a Ticket to an Organization - I also want to be able to view all linked Tickets to an Organization - pre...