Shayan Moussawi
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Total activity300
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Last activity
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Member since
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Following1 user
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Followed by2 users
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Recent activity by Shayan Moussawi-
Is there a way to create or update content blocks via API?
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Peter Barnes The idea was that they wanted to make it feel more like a "Chat" or "Messaging" experience - since the Chat functionality has been merged into the new Agent Workspace. That means in th...
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@Colleen Hall. There is currently a bug in the Beta that makes the search not accept spaces or special characters. Meaning if you search for an Organization which includes a space, with the space ...
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Unfortunately the new Drill In Feature does not seem to be working properly.The option to drill in only appears when you are editing the report (and then respectively also viewing) once reloading t...
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If I understand correctly every single one of these advanced AI features is limited to retail customers / B2C only… Adding on top of that, that the standard model pricing was changed (despite of ...
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I second this 100%.Zendesk is pushing changes to production without adequately informing their users about it or testing them beforehand. There is a reason why EAPs and Betas exist so I don't see w...
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As of today (24th of April 2023) the Timezone of a customer is part of their important details panel in the User profile.This is not necessarily an issue, however this leads to the problem that the...
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Ken Taylor Technically, you wouldn't even need new views for it. You could also use the new filter functionality to let support staff filter the Ticket "complexity" that is ideal for them. I do agr...
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Thomas (internalnote.com) Wow.I just watched your video and I am stunned by how this feature is still not properly implemented yet. I am glad I postponed our implementation after taking an initial ...
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Thomas (internalnote.com) You need to use external ID to match users with one another.When a user is created in your system, you need to create it in Zendesk with the given external ID from your sy...