Shayan Moussawi
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Total activity304
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Last activity
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Recent activity by Shayan Moussawi-
Time Zone now part of "Important details panel" in user data: Issue with agent workspace display
As of today (24th of April 2023) the Timezone of a customer is part of their important details panel in the User profile.This is not necessarily an issue, however this leads to the problem that the...
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Order of custom object items in record related list
At the moment, we are able to design which fields of a custom object display in the custom object details view and in what order. However, in the related tab which links to the custom object, there...
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Data integrity issues - with Agent edit Permission
While at first it sounds like a good idea for agents to be able to edit custom object records - it only makes sense if there are certain restrictions as to what they can edit. Lets assume orders o...
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Why was the display external ID in customer context panel feature disabled yesterday?
AnsweredLast week Zendesk introduced a new feature, which would allow agents to see the customer external ID in the user/customer context panel. (there was also a green verified logo right next to it) This...
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Ordering attributes in Sunshine Profiles and Sunshine Events
AnsweredWhat I am trying to do is create bulk custom profiles for users to pull data from our other systems into ZenDesk and make it visible in agent workspace. I am facing two major issues: 1. As Zendesk ...
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Feature Request: Agent Workspace show Organization Tickets
Feature Request Summary: Currently, under the customer information tab, there is a lot of additional whitespace added that could be better utilized. Zendesk could use that space perfectly to sh...
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Zendesk Messaging - continuous conversations - Customization of Message and Email needed
AnsweredFeature Request Summary: We should be able to customize 2 main properties with the continuous conversations feature that at the moment unfortunately are not customiseable: Ability to customize t...