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Ana Oliveira

Joined Oct 21, 2021

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Last activity Oct 31, 2022

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ACTIVITY OVERVIEW

Latest activity by Ana Oliveira

Ana Oliveira commented,

CommentTicket customization

Hi, Is there any configuration that allow end users to change ticket priority after the creation? 
Something as an escalation option?

Thanks 

View comment · Posted Oct 31, 2022 · Ana Oliveira

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Ana Oliveira commented,

CommentBusiness rules

Hi @...
I have an automation setup to request Customer satisfaction rating however as I want to exclude all "spam" tickets I add a condition for satisfaction survey only to be offered if ticket has public comments. 
Currently system is sending the satisfaction rating email to tickets that do not have public comments

View comment · Posted Oct 19, 2021 · Ana Oliveira

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