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Ana Oliveira

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Latest activity by Ana Oliveira
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    Ana Oliveira commented,

    1. Support
    2. ...
    3. Tickets
    4. Understanding and optimizing ticket forms

    Hi, Is there any configuration that allow end users to change ticket priority after the creation? Something as an escalation option? Thanks 

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    • Ana Oliveira
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    Ana Oliveira commented,

    1. Support
    2. ...
    3. Workflows
    4. About the Support default automations

    Hi @...I have an automation setup to request Customer satisfaction rating however as I want to exclude all "spam" tickets I add a condition for satisfaction survey only to be offered if ticket has ...

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    • Ana Oliveira
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