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Ana Oliveira

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Latest activity by Ana Oliveira
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    Ana Oliveira commented,

    Hi, Is there any configuration that allow end users to change ticket priority after the creation? Something as an escalation option? Thanks 

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    Ana Oliveira commented,

    Hi @...I have an automation setup to request Customer satisfaction rating however as I want to exclude all "spam" tickets I add a condition for satisfaction survey only to be offered if ticket has ...