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Steve Francis

Joined Apr 12, 2022

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Last activity Dec 03, 2024

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Latest activity by Steve Francis

Steve Francis commented,

CommentBusiness rules

It seems it is not possible to match a trigger on a custom field's contents if that field is of type Text or regex.

Oddly, you cannot test for text matches on these types of fields, only presence or absence, which makes their utility very low.

 

View comment · Posted Dec 03, 2024 · Steve Francis

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Steve Francis commented,

Community comment Feedback - Ticketing system (Support)

We have different (but similar) SLA policy for non-premium support voicemail.

View comment · Posted Apr 12, 2022 · Steve Francis

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Steve Francis commented,

Community comment Feedback - Ticketing system (Support)

Sure:

And the trigger:

View comment · Posted Apr 12, 2022 · Steve Francis

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