Kevin Steele
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Activity overview
Latest activity by Kevin Steele-
Kevin Steele commented,
Thanks Gab, The D_COUNT option allows me to get a distinct count of agents/Admins on a case, so this works. I can break it down by tickets which gives me a good look into the tickets that have lot...
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Kevin Steele commented,
In my org, our agents aren't currently assigned tickets, so we all touch them. Is there a way to measure Unique touches per ticket. For example.If a new ticket is run from Creation to Close and 1...