Dan Horsfall

Astonished that this isn't the way that the tool is built. Upvote!! 

Hi hideyuki.tashiro we are also experiencing the same issue!

Diana Hill, Christine Diego - this is not an answer to the question. 

When a new Jira project is created, it is by default added to the list of unrestricted projects in the Jira <> Zendesk integration.

I know how to remove it from the integration settings after the Jira project has been created (and automatically added to the Unrestricted projects section of the integration) but it certainly feels like this should not be necessary for new projects. 

If I create a new Jira project, I would expect it to be added to the Restricted list, and to have to allow it to be shared with Zendesk, rather than any new project we create - engineering, legal, HR etc that we track in Jira to be able to be linked to a customer support ticket! 

Many people can create Jira projects, which are then automatically added to the integration with Zendesk causing confusion for our support team.  

Only a few Jira admins can remove the project from the integration. This relies on someone from support letting us know that there is a problem 

I dont see an option or check box for default behaviour for when projects are added, and I note that functionality is missing from the docs you linked. 

Kindly advise, or escalate to whichever team builds and maintains the integration, thanks! 

~ Dan