Kyle Pinkley
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Total activity87
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes12
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Subscriptions52
Activity overview
Latest activity by Kyle Pinkley-
Kyle Pinkley commented,
We disabled the KC app sometime back to use Knowledge in the context panel exclusively. We realized after that we lost the ability for rapid resolve. We enabled the KC app again, but got an email t...
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Kyle Pinkley created a post,
Feedback/issues on day one of the feature being enabled
We did signup for the EAP and noticed that it was enabled on our instance this morning. Some feedback: 1) It was marking a lot of words as suggestions to have redacted. Such as first names (ex. Jef...
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Kyle Pinkley created a post,
Avatars can't be used with SSO sign in
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences) Since we utilize S...
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Kyle Pinkley created a post,
Add CSAT link/button next to tickets on My Requests page
I would like to see an option for customers to click a CSAT link/button on the next to tickets that haven't received CSAT feedback on the My Requests page. This opens the possibility to customers l...
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Kyle Pinkley commented,
Someone had posted a comment in the app in question that it was a ripoff of another app, "Tag Instructor". Likely why the app got taken down.
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Kyle Pinkley commented,
We had this functionality in XenForo before migrating to Gather and would love to see this functionality added.
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Kyle Pinkley created a post,
Feature Request: Existing post/article recommendations based on subject of new post
I would like to see a feature with the functionality of Answerbot but for new posts in Zendesk Gather. It could provide recommendations for existing articles/posts based on the subject of the new p...
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Kyle Pinkley commented,
Thanks for the update Shawna James. Looking forward to hopefully seeing this live one day soon!
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Kyle Pinkley created a post,
Placeholder for article link used to solve a ticket via Answer Bot
We have customers who when submitting tickets and getting article suggestions from Answer Bot, accidentally click that the article solved their issue. They then receive the CSAT email to leave feed...
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Kyle Pinkley commented,
We would love to see this as a feature configurable in Zendesk. Lovely Views (3rdparty) will show more than 30.