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Sigmund Domingo

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Latest activity by Sigmund Domingo
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    Sigmund Domingo commented,

    1. Explore
    2. ...
    3. Writing formulas
    4. Using the IF THEN ELSE function

    Product: Support Dataset: Updates History I have managed to create a calculated field that would display a value of "1" when the Breached SLA Status is "0" with the following formula: IF (D_COUNT(B...

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    Sigmund Domingo commented,

    1. Community
    2. Zendesk Suite Q&A
    3. A column for Ticket IDs per agent

    Thank you very much, that made me rethink how I would need to go about creating the tables.

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    Sigmund Domingo created a post,

    A column for Ticket IDs per agent

    Answered
    1. Community
    2. Zendesk Suite Q&A

    I work with the QA team and would need a way to quickly drill down individual ticket IDs on an agent level. I would usually look at it on a very small date range so I don't expect large volumes to ...

    • Sigmund Domingo
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    • 2 comments
    • 1 vote