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Rachel
Joined Dec 01, 2021
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Last activity Apr 03, 2024
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Latest activity by Rachel
Rachel commented,
Hi,
As a user based in the EU, the rest of the team is in the United States (we have no EU customers). How does this update affect our tickets? Thanks, Rachel
View comment · Posted Apr 03, 2024 · Rachel
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Rachel commented,
Thank you, Emily.
View comment · Posted Dec 20, 2023 · Rachel
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Rachel created a post,
I have found plenty of feature requests for the ability to bulk delete unwanted Tags, but none of them have been updated in several months. We have many Tags that we no longer need but are attached to closed tickets, and we don't want to go through each ticket individually to remove the tags. Is there a plan to add this ability to Zendesk or is there a workaround that isn't so manual?
Thanks,
Rachel
Posted Dec 19, 2023 · Rachel
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Rachel created a post,
We made the switch to Zendesk messenger and would like to run weekly reports on productivity, however, I don't see the option to do this within the reporting/explore section of the account. Any ideas on how to run reports on this data would be much appricated.
Thanks
Posted Jan 20, 2022 · Rachel
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