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Rachel

Joined Dec 01, 2021

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Last activity Apr 03, 2024

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ACTIVITY OVERVIEW

Latest activity by Rachel

Rachel commented,

CommentGlobal security and user access

Hi,
As a user based in the EU, the rest of the team is in the United States (we have no EU customers). How does this update affect our tickets? Thanks, Rachel

View comment · Posted Apr 03, 2024 · Rachel

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Rachel commented,

Community comment Feedback - Ticketing system (Support)

Thank you, Emily. 

View comment · Posted Dec 20, 2023 · Rachel

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Rachel created a post,

Post Feedback - Ticketing system (Support)

I have found plenty of feature requests for the ability to bulk delete unwanted Tags, but none of them have been updated in several months. We have many Tags that we no longer need but are attached to closed tickets, and we don't want to go through each ticket individually to remove the tags. Is there a plan to add this ability to Zendesk or is there a workaround that isn't so manual?

Thanks,

Rachel

Posted Dec 19, 2023 · Rachel

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Rachel created a post,

Post Q&A - Chat, messaging, and widgets

We made the switch to Zendesk messenger and would like to run weekly reports on productivity, however, I don't see the option to do this within the reporting/explore section of the account. Any ideas on how to run reports on this data would be much appricated.

Thanks

Posted Jan 20, 2022 · Rachel

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