Marco Diani

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Latest activity by Marco Diani
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    Marco Diani commented,

    Hi there, in the article Max write:  "You can go a step further by adding logos using HTML. For example, Acme can add their corporate logo to their emails. Because they've created multiple triggers...

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    Marco Diani created a post,

    Enable Chat based on departments operating hours

    Hi,     we need to understand the behavior of chat routing crossed with the operating hours of the departments. The need we have is the following: we want to route chats to different departments, w...

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    Marco Diani created a post,

    How many options/values can I enter in a ticket drop-down field?


    Hi, I need to create a custom ticket drop-down field with many values, thus I'm looking for information about limits. I have found these information: At the following link https://support.zendesk....