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prakash.sati

Joined Nov 08, 2021

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Last activity Dec 13, 2024

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ACTIVITY OVERVIEW

Latest activity by prakash.sati

prakash.sati commented,

CommentTeam members and groups

Alina Wright:  I could see the option yesterday but not today. till what date it has been extended?

View comment · Posted Dec 13, 2024 · prakash.sati

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prakash.sati commented,

CommentTeam members and groups

not getting any option for Manage Brand Membership

View comment · Posted Dec 02, 2024 · prakash.sati

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prakash.sati commented,

Community comment Feedback - Ticketing system (Support)

This will be helpful as we have too many long running tickets and important internal notes get lost in the conversation +1

View comment · Posted Oct 07, 2024 · prakash.sati

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prakash.sati commented,

CommentManaging your email

Statement: - When you delete a support address, outgoing email notifications will no longer be sent from that address. Any tickets using the deleted support address will be given to the default address.

 

Question:- Will it use the Brands default address or accounts default address.?

View comment · Posted Nov 24, 2023 · prakash.sati

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prakash.sati commented,

Community comment Feedback - Ticketing system (Support)

+1 , require this feature, its our business requirement. Brand/Group wise custom status.

View comment · Posted Oct 10, 2023 · prakash.sati

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prakash.sati commented,

Community comment Feedback - Ticketing system (Support)

Good thing about Zendesk support is that they never listen to their customers!

View comment · Posted Aug 22, 2023 · prakash.sati

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prakash.sati created a post,

Post Feedback - Ticketing system (Support)

Use Case:-  If customer select an option from Drop Down some corresponding information should be auto populated. 

e.g. if customer select Serial Number from drop down, System Configration/Site Address details should auto populate.

Posted Aug 15, 2023 · prakash.sati

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prakash.sati commented,

CommentTicket customization

It will be great if we can use the custom status restricted as per Brand/Group, We are an enterprise and have multi brand setup. generic custom status will not help as it can be different per Brand/ Group.

Great Feature but for now it's not usable!

View comment · Posted Jul 28, 2023 · prakash.sati

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prakash.sati commented,

Community comment Feedback - Ticketing system (Support)

+1 Need this very basic feature.

View comment · Posted Jun 26, 2023 · prakash.sati

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prakash.sati commented,

Community comment Feedback - Ticketing system (Support)

We also require the time field

View comment · Posted Jun 26, 2023 · prakash.sati

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