
Gareth Elsby
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Total activity51
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Last activity
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Member since
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Following0 users
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Votes33
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Activity overview
Latest activity by Gareth Elsby-
Gareth Elsby commented,
We've discovered a similar issue when launching side conversations this week. If an agent is composing a side convo and clicks the 'view events' button in the main window, the whole side-convo draf...
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Gareth Elsby commented,
+1 for Zendesk quicktab. Its a must-have for any Zendesk agent to get rid of multiple open tabs.Although +1 on the OP because this feature is sorely needed!
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Gareth Elsby commented,
I've seen this behaviour in the wild in a previous role that affected our timesheet approvals process. The solution we came up with was to hide a hyperlink in the email that was designed as 'honeyt...
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Gareth Elsby commented,
Tetiana GronI'm also super tardy, but we could really use access to this importer. Could you let us in, please?
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Gareth Elsby commented,
We're about to launch problem/incident tickets on our team and it's super disappointing that we can't get the problem subject data against the linked incidents report. We want to share this informa...
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Gareth Elsby commented,
Hello all, Our team of 150+ agents at Hopin desperately want this feature as well. Wading through comment history can be very time consuming, especially when an issue is escalated to another group ...
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Gareth Elsby commented,
We have also highlighted this to Zendesk as a security issue after having it highlighted by our internal bug bounty program. Malicious actors are able to upload attachments via a support ticket. Ou...
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Gareth Elsby commented,
Hi Tim McLean are sunshine profile attributes as trigger conditions on the roadmap? We'd really like to record our customer health score in zendesk and provide a faster response to customers that a...
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Gareth Elsby commented,
Hi all, I found this page looking for the same solution that Vladimir is seeking. Our main problem is when multiple agents work a ticket that has a bad satisfaction rating. Just using ticket assign...