Hi all,

I found this page looking for the same solution that Vladimir is seeking. Our main problem is when multiple agents work a ticket that has a bad satisfaction rating.

Just using ticket assignee is no good, as the bad comment is then attributed to an agent that was trying to follow up. Using updater name +update ticket status = solved at least shows us all the agents who played a part, but having the date - ticket rated attribute would at least help us to ascertain which agent may be responsible for the bad comment.

Vladimir P you seem to have a good grasp of this issue as well. If you drop in a feedback post, I'll be sure to upvote it and contribute!