Recent searches


No recent searches

Rhonda Ward's Avatar

Rhonda Ward

Joined Jun 12, 2023

·

Last activity Dec 06, 2023

Following

1

Followers

0

Total activity

19

Votes

2

Subscriptions

7

ACTIVITY OVERVIEW

Latest activity by Rhonda Ward

Rhonda Ward commented,

CommentTeam members and groups

Is there a way to assign a specific default role when creating new agents?

View comment · Posted Jul 19, 2023 · Rhonda Ward

0

Followers

0

Votes

0

Comments


Rhonda Ward commented,

Community comment Feedback - Ticketing system (Support)

Hi Jahn; this is the preview you see when you hover over a ticket.  Here is a screenshot:

View comment · Posted Jul 11, 2023 · Rhonda Ward

0

Followers

0

Votes

0

Comments


Rhonda Ward created a post,

Post Feedback - Ticketing system (Support)

I am wondering if it would be possible to update Zendesk to allow us to update the ticket preview pane?   It would be ideal if we could include alternate information on the left side of the pane.  Curently the ticket tags are all that is visible and that is not particularly helpful for our org.

Posted Jul 11, 2023 · Rhonda Ward

1

Follower

3

Votes

2

Comments


Rhonda Ward created a post,

Post Q&A - Account and billing

Can anyone advise where within the Zendesk Admin Center I can find the configuration showing the enforcement of TLS 1.2 as a minimum requirement?

 

 

Edited Jun 28, 2023 · Rhonda Ward

0

Followers

3

Votes

1

Comment


Rhonda Ward commented,

CommentBusiness rules

Apologies if I have missed this - but is there a way to restrict agents from creating new tags?

View comment · Posted Jun 27, 2023 · Rhonda Ward

0

Followers

0

Votes

0

Comments


Rhonda Ward commented,

CommentHow to fix access issues

Ok great!  Thank you!

 

View comment · Posted Jun 27, 2023 · Rhonda Ward

0

Followers

0

Votes

0

Comments


Rhonda Ward commented,

CommentHow to fix access issues

If we import users already in there, will they have 2 accounts/profiles in Zendesk?  Or are their existing profiles overwritten?

View comment · Posted Jun 27, 2023 · Rhonda Ward

0

Followers

0

Votes

0

Comments


Rhonda Ward commented,

CommentHow to fix access issues

Hiedi Kysther most were created when the Sandbox was generated.  Is the best way to import them anyway so they receive the invite?

View comment · Posted Jun 26, 2023 · Rhonda Ward

0

Followers

0

Votes

0

Comments


Rhonda Ward commented,

CommentHow to fix access issues

We are planning to provide Sandbox access to all team members as a training component.  What is the best way to invite users to access the sandbox?  All users were copied into the sandbox when it was created.  Do we have to send individual invitations?  What is the best route to take?

View comment · Posted Jun 23, 2023 · Rhonda Ward

0

Followers

0

Votes

0

Comments


Rhonda Ward created a post,

Post Q&A - Tickets and email

Hello all: 

We are having issues with tickets re-bolding even though they have been read, and there has been no update.  This has been going on since Friday.  Has anyone else experienced this issue?  Were you able tor resolve it?  If so, can you please share your approach?

Thanks in advance. 

Posted Jun 12, 2023 · Rhonda Ward

0

Followers

3

Votes

1

Comment